Contact information
CONTACT INFORMATION
Last updated: February 27, 2026
We are here to help. Whether you have a question about your order, our products, or anything else — our team is ready to assist.
We respond to every inquiry within 24 hours, Monday through Friday. Messages received on weekends or holidays will be answered on the next business day.
WHAT TO INCLUDE IN YOUR MESSAGE
To help us resolve your inquiry as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- A brief description of your question or concern
- Photos (if reporting a damaged or defective item)
COMMON TOPICS
Order status & tracking — Include your order number and we will provide an update immediately.
Returns & refunds — We offer a 30-day money-back guarantee on all orders. No return shipping required. See our Return & Refund Policy for full details.
Product questions — Curious about ingredients, usage, or how Lom Thai compares to other products? We are happy to help.
Shipping inquiries — All orders ship free within 24 hours. US delivery takes 3-5 business days. International delivery takes 5-10 business days. See our Shipping Policy for full details.
Wholesale & partnerships — For bulk orders, retail partnerships, or press inquiries, please email support@lomthai.com with the subject line "Partnership Inquiry."
OUR COMMITMENT
Every message is read and answered by a real person on our team. We do not use automated responses or chatbots. You will always receive a thoughtful, personal reply.